Council-wide Customer Service
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Answer your telephone call
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Always
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Return your call
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1 working day
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Acknowledge your letter/email (please note, if a detailed reply is required it may take additional time to research; we will let you know if this is the case)
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10 working days
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Respond to complaints
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Always
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Notify you as soon as practical if there is a delay on our service commitment to you
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Always
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Provide after hours service for emergencies
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Always
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Leave a “visit card” with contact details if we call at your residence and you are not at home
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Always
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Endeavour to refer you to an appropriate service provider if Council cannot provide the service you require
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Always
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A counter service queuing time of less than
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10 minutes
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Confidentiality of your personal information
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Always
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Reasons for our decisions whether they are agreeable to you or not
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Always
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To be seen on time if you have an appointment
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Always
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Acknowledgement and advice regarding intended actions to your written enquiries
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10 working days
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Animal Control
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* Respond to emergency dog attacks
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24 hours a day
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Respond to routine dog complaints
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3 working days
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* For safety reasons, Council only responds to after-hours emergency dog attacks where Tasmania Police has requested assistance. Council is not able to respond to after-hours calls about stray or lost dogs
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Building
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Process a building permit
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7 working days
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Undertake building inspections
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2 working days
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Process a plumbing permit
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21 working days
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Undertake plumbing inspections
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2 working days
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Provide applicants with an initial review of decisions
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Always
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Drainage/Stormwater
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Respond to drainage emergencies
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24 hours a day
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Respond to seepage/drainage problems
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10 working days
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Environmental Health
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Respond to food complaints
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48 hours
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Respond to urgent environmental nuisances andhigh riskpublic health matters
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24 hours a day
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Inspect registered food premises
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Minimum of once per year
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Conduct immunisation clinics
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Weekly
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Conduct school immunisation clinics
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Annually
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Finance
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Payment of accounts
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By due date
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Respond to rates enquiries
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14 working days
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Fire Hazards
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Respond to fire hazard notifications (during permit period)
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5 working days
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Governance
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Legislative Requirements |
Always |
Review Council’s Strategic Plan
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Every 5 years
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Publish Annual Report
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Every November
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Have Council Meeting Agenda available
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4 days before meeting
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Human Resources
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Acknowledge receipt of job applications
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10 working days
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Provide outcomes of job applications
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10 working days
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Planning/Sub Division
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Respond to a planning query email/letter
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5 working days
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Lodge a received planning application
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1 working days
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Process a planning application |
42 statutory* days |
Process a permitted application |
28 statutory* days |
*defined as all days between lodgement of a valid application and decision making (excluding days where further requests are outstanding) |
Roads
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Inspect, assess and respond to requests about potholes, edge breaks and cracks
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10 working days
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Grade unsealed roads
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Minimum of once per year
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Attend to identified damaged street furniture
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10 working days
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Road sweeping of Council owned roads with kerb and gutter
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Every 2 months
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Waste
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Garbage collection
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Weekly
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Recyclable collection
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Fortnightly
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Provide new or replacement wheelie bins
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5 working days
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FOGO collection |
Fortnightly |
Parks and Reserves |
Inspect, assess and respond to requests in relation to park maintenance |
10 working days |
Urban parks / sportsground maintenance |
Fortnightly |
Inspect, assess and respond to requests in relation to tree maintenance |
10 working days |
Urban tree inspection and maintenance |
Annually |
Inspect, assess and respond to requests in relation to playground maintenance |
10 working days |
Playground inspection and maintenance |
3 monthly |
Emergencies |
An emergency is regarded as an incident that threatens life or property or one that may cause environmental harm |
Within 2 hours |